Terms and Conditions

OVERVIEW

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a refund, your booking must be unused and your query must be reported within 48 hours of making the booking.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your refund, we require a receipt or proof of purchase.

REFUNDS

Once your query is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

EXCHANGES

A booking cannot be exchanged unless prior approval has been sought from management of Tiny Town.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

NEED HELP?

Contact us at {email} for questions related to refunds and returns.